Buying & Service Questions
Straight answers to what customers ask most often about shopping, pricing, financing, trades and service across the Jim Riehl's Friendly dealership group.
- Does the website show inventory from every Jim Riehl's dealership?
- Yes. New, certified pre-owned and used vehicles from all six dealerships and the commercial truck center appear in one inventory search. Each listing names the store that physically has the vehicle, and feeds import every morning so sold units drop off automatically.
- What fees are included in the price shown online?
- New-vehicle listings show an Everyone Price that already includes the $314 documentary and CVR fee. Michigan sales tax, title and registration are added at signing. Conditional manufacturer rebates such as military or lease-loyalty programs are applied once eligibility is documented.
- Can I have a vehicle moved to a store closer to me?
- In most cases yes. Vehicles are regularly transferred between our Warren, Romeo, Lapeer, Clinton Township and Charlevoix stores. Ask when you submit an inquiry and the selling store will confirm timing before you travel.
- Do I have to buy a vehicle to get an appraisal?
- No. We appraise and buy vehicles outright at every location, whether or not you purchase from us. Bring your title or loan payoff information and photo identification.
- What credit profiles can you finance?
- Our finance desks submit to captive manufacturer lenders, regional banks and Michigan credit unions, covering prime, near-prime and subprime approvals as well as first-time buyer programs. You can also bring your own credit union approval and we will complete the sale against it.
- Do you service vehicles you did not sell?
- Yes. Routine maintenance and most repairs are performed on all makes. Warranty repairs and factory recalls are handled at the store that franchises your brand, at no charge for recall work regardless of where the vehicle was bought.
- How do I know if my vehicle has an open safety recall?
- Call any of our stores with your VIN and we will check the manufacturer system while you are on the phone. We also check for open recalls automatically at every service visit.
- Do you sell and deliver to buyers outside Michigan?
- Yes. Out-of-state purchases are routine. We handle titling and tax for your home state and will send a detailed walk-around video before you commit to travel or transport.
- How do I reach a specific dealership instead of a call center?
- Every form on the site routes to the dealership responsible for that vehicle. Direct phone numbers and departmental hours for each store are on the locations page, and the group line is 1-800-FRIENDLY.